Returns

Innocorp, Ltd. Return/Exchange Policy

To return or exchange a product, you must obtain a Return Authorization Number (RA#) by contacting our customer service team at 1-800-272-5023.

 

Eligibility:

  • Returns must be made within 30 days of the invoice date.
  • Products must be in new, unopened condition for a full credit.
  • A 50% restocking fee applies to opened or used products.
  • Shipping costs for the original shipment and return are non-refundable.

 

Non-Eligible Returns:

  • Products return requests more than 30 days after the invoice date.

 

Shipping Instructions:
Include the RA# on your return and ship with tracking to:
Innocorp, Ltd.
“RETURN AUTHORIZATION NUMBER”
500 S. Nine Mound Road
Verona, WI 53593-0064

 

DVDs and Software:
All sales of DVDs and software are final. These items are non-returnable, non-refundable, and cannot be exchanged.

 

Innocorp Ltd.
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